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Case Study

Unified operations for a large regional consortium

Midwest regional consortium 1,200+ users across 8 agencies Implementation completed in 2022

The challenge

Eight public-safety organizations needed a common operational picture without losing agency autonomy. Separate CAD, RMS, mobile, and detention systems created delays, duplicate reporting, and inconsistent governance.

The solution

  • Shared dispatch and records workflows across participating agencies.
  • Role-based visibility with regional reporting and audit support.
  • Integrated mobile and booking workflows aligned to common governance rules.

Measured outcomes

32%Faster average response coordination
45%Improvement in clearance-focused collaboration
$2.1MAnnualized operating savings
99.7%Higher reporting accuracy through workflow standardization

Implementation approach

  1. Establish regional governance, ownership, and integration priorities.
  2. Deploy core dispatch and records services with phased onboarding.
  3. Extend mobile, custody, and analytics capabilities with role-based training.
  4. Optimize reporting, oversight, and cross-agency operating procedures.