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Case Study

Modernization for a resource-constrained rural department

Pine County Sheriff's Office 22 deputies and staff Implementation completed in 2022

The challenge

A large rural service area, limited connectivity, paper-heavy reporting, and constrained technical resources made it difficult for deputies to access information and complete field workflows efficiently.

The solution

  • Offline-capable mobile workflows for report drafting and secure synchronization.
  • Hosted records capabilities sized for a smaller administrative team.
  • Implementation support focused on training, device readiness, and phased adoption.

Measured outcomes

73%Reduction in manual administrative effort
89%Increase in time spent in the field
56%Faster report completion
100%Vehicle access to current warrant and BOLO workflows

Implementation approach

  1. Assess workflow pain points, connectivity limits, and budget realities.
  2. Prepare hardware, hosted services, and support ownership.
  3. Train personnel with phased adoption and guided field rollout.
  4. Refine operational practices after launch using actual usage feedback.